King999 Privacy Policy – Protecting Malaysian Players' Data

1 Introduction & Scope of This Privacy Policy

King999 takes the privacy of its members very seriously. This Privacy Policy explains how the king999 platform — operated through king999-jit.com — collects, uses, stores, discloses, and protects your personal information. It applies to all users who register an account, access the platform, make transactions, or interact with any service offered by king999.

By registering an account on king999 or continuing to use our platform after this Privacy Policy has been updated, you consent to the collection and use of your personal information as described in this document. If you do not agree with any part of this policy, you are advised not to use the king999 platform.

2 Information We Collect

King999 collects your personal information through several different means as you use our platform. The following are the categories of information we collect:

A) Information You Provide Directly

• Registration information: Username, active Malaysian phone number, password (stored in encrypted form), and any optional profile information you choose to add.
• Identity verification information: MyKad or passport number, along with a copy of your identification document, which may be requested prior to your first withdrawal or withdrawals exceeding a certain limit, as a fraud prevention measure.
• Financial information: Payment method details used for deposits and withdrawals, including eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, or Malaysian bank account details for FPX transactions.
• Support communications: Live chat conversation records, emails, and any other communications you send to the king999 support team.

B) Automatically Collected Information

• Platform usage data: Games you play, bets placed, session times and duration, and a full record of all financial transactions on the platform.
• Device technical data: IP address, browser type, device type and model (phone, tablet, or computer), operating system, language settings, and screen resolution.
• General location data: Approximate location is determined based on your IP address for security purposes and to comply with the platform's geolocation requirements. King999 does not access the precise GPS location of your device.
• Cookies and tracking technologies: Further details are provided in Section 8 on the use of cookies on the king999 platform.

3 How We Use Your Information

King999 uses the personal information collected solely for lawful and necessary purposes in order to provide and improve its platform services. The primary purposes for which data is used are as follows:

• Account management: Creating and maintaining your account, verifying your identity, processing logins securely, and enabling you to access all features on the king999 platform.
• Financial transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, processing withdrawal requests to your Malaysian bank account or eWallet, and maintaining accurate transaction records.
• Fraud prevention and security: Detecting and preventing unauthorised access, fraud, money laundering, and any activity that violates king999's Terms & Conditions. This includes monitoring for unusual transaction patterns and irregular gameplay activity.
• Legal compliance: Complying with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations and know your customer (KYC) requirements.
• Customer service: Handling enquiries and complaints, resolving technical issues, and providing 24/7 Bahasa Malaysia support to king999 members.
• Service-related communications: Sending important notifications about your account, changes to our terms, promotions you are eligible to claim, and relevant technical information.
• Platform improvements: Analysing usage patterns on an aggregated and anonymised basis to understand how players use the platform and make meaningful improvements to the user experience.
• VIP programme and rewards: Calculating and updating your VIP points, processing cashback, and ensuring you receive the correct rewards according to your membership tier at king999.

King999 does not use your personal information for any purpose beyond those listed above without first obtaining your additional consent.

4 Information Sharing & Disclosure

King999 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. This is an unwavering commitment. However, under the following limited circumstances, king999 may need to disclose certain information:

• Trusted third-party service providers: king999 engages selected service providers for specific technical functions such as payment processing, server hosting, platform analytics, and cybersecurity services. These providers are contractually obligated to protect your data and are only permitted to use your information for specific, limited purposes.
• Legal obligations: king999 may be required to disclose certain information to the relevant authorities when ordered by a competent court, or as part of its compliance with anti-money laundering and financial crime prevention obligations under applicable Malaysian law.
• Protection of rights and security: In cases involving fraud, system abuse, or threats to the safety of other members, king999 reserves the right to disclose relevant information to the relevant authorities or affected parties for the purposes of protection and legal action.
• Business transfers: In the event of a company merger, acquisition, or asset transfer, member information may be transferred as part of the business assets. In such circumstances, the receiving party will be required to honour the privacy commitments set out in this policy.

5 Data Security & Protection Measures

King999 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Key security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and king999's servers is encrypted using 256-bit SSL/TLS — the same standard used by major banks and financial institutions worldwide. Look for the padlock icon (🔒) in your browser's address bar as confirmation of a secure connection.
• Encrypted data storage: Your password is never stored in plain text — it is hashed using a strong algorithm before being saved. Sensitive financial information is stored in encrypted form on servers protected by strict access controls.
• Two-factor authentication (2FA): king999 supports two-factor authentication for added account protection. We encourage all members to enable this feature through their account settings.
• 24/7 security monitoring: Our automated monitoring system runs continuously to detect suspicious activity, unauthorised login attempts, and unusual transaction patterns that may indicate account misuse.
• Internal access controls: Only king999 staff with a legitimate business need are permitted to access member data. Access is governed by a "need-to-know" principle and is regularly audited.
• Regular security testing: king999 conducts regular penetration testing and security audits to identify and address any vulnerabilities in our systems before they can be exploited.

While king999 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, never share your login details with anyone, and notify us immediately if you suspect any unauthorised access to your account.

6 Data Storage & Retention Period

King999 retains your personal information for as long as your account remains active and for any additional period required thereafter under applicable legal and legitimate business obligations. Specifically:

• Active account data: All information relating to your active account is retained for as long as the account remains active, enabling you to access and use all king999 services.
• Financial transaction records: Deposit, withdrawal, and betting records are retained for a minimum of 5 years from the transaction date, in line with applicable anti-money laundering (AML) legal requirements and accounting obligations.
• After account closure: When an account is closed at the member's request or by king999, personal data that is no longer required for legal or business purposes will be deleted or anonymised within a reasonable timeframe. Certain records, however, may need to be retained for a longer period to comply with legal obligations.
• Support communications: Customer support chat records are retained for 2 years to facilitate follow-up actions and service improvements.

Once data is no longer needed and there is no legal obligation to retain it, king999 will ensure it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7 Your Rights Over Personal Data

As a king999 member, you have the following rights regarding your personal information, subject to applicable legal limitations:

To exercise any of the rights listed above, contact the king999 support team via 24/7 live chat on the platform or by email at support@king999-jit.com. We will endeavour to respond to your request within 30 calendar days. Please note that certain rights may be limited by legal requirements, particularly those relating to anti-money laundering compliance obligations that require us to retain specific records for a prescribed period.

8 Use of Cookies & Tracking Technologies

King999 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure certain features function correctly, and understand how players use the platform in aggregate.

Types of cookies we use:

• Essential session cookies: These cookies are required to enable core platform functions such as login authentication, game session management, and transaction security. The king999 platform will not function properly without them and they cannot be disabled.
• Preference cookies: Saves your preferences such as interface language, display settings, and favourite games for a more personalised experience on your next visit.
• Analytics cookies: Helps king999 understand how users interact with the platform in an aggregated and anonymous manner — such as which pages are visited most, common navigation flows, and time spent in specific sections. This information is used solely to improve the platform.
• Security cookies: Helps detect and prevent fraudulent activity, automated bots, and unauthorised access by identifying suspicious usage patterns.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the king999 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

9 Children's Privacy

The king999 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from anyone under the age of 18. Account registration requires users to confirm that they have reached the minimum age requirement.

If king999 discovers that personal information of an individual under 18 years of age has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered an account with king999 are encouraged to contact us promptly at support@king999-jit.com.

10 Links to Third-Party Websites

The king999 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the king999 platform itself and does not cover any third-party websites or services you may access through those links.

King999 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. The inclusion of any link within the king999 platform does not imply our endorsement or recommendation of that website or service.

11 Changes to This Privacy Policy

King999 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. When material changes are made, we will endeavour to notify you via an in-platform notification or an email to your registered address before the changes take effect.

The "Updated" date at the top of this page will always reflect when the latest version of this policy came into effect. We recommend reviewing this page periodically to stay informed about how king999 protects your information. Your continued use of the king999 platform following any policy changes will be considered your acceptance of the updated policy.

12 How to Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how king999 handles your personal data, please reach out to us through the following channels:

• 24/7 live chat: The fastest way — click the chat icon on the king999 platform and you'll be connected to a support agent in under 3 minutes.
• Email: Send your written enquiry to support@king999-jit.com. Include your account number (do not include your password) and a detailed description of your enquiry or request. We will respond within 5 business days.

For requests relating to your data rights (such as access, correction, or deletion as outlined in Section 7), please clearly state the type of request you are making so we can handle it accurately and within the required timeframe.

King999 is committed to responding to every privacy enquiry with diligence, transparency, and in a timely manner. Your trust is the foundation of our relationship as a platform and its members — and we do not take lightly our responsibility to protect your personal information.